Refund Policy

Last Updated: April 2, 2026
7 Day Money-Back Guarantee

We stand behind the quality of our work. If you're not satisfied, we'll make it right — or refund you within 7 days of your payment.

At ZROWEB, we believe in transparency and fairness. Our refund policy is designed to protect you while ensuring sustainable operations. Please read this policy carefully before purchasing any of our services.

1. Eligibility for Refund

You are eligible for a full or partial refund if:

  • Your refund request is made within 7 days of the initial payment date.
  • The project work has not yet been substantially started (less than 20% completed).
  • A valid reason for the refund is communicated to us in writing via email or WhatsApp.

2. Refund Timeline

Situation Refund Amount
Request within 7 days, work not started 100% Full Refund
Request within 7 days, work less than 20% done Partial Refund (70%)
Request within 7 days, work 20–50% complete Partial Refund (40%)
Request after 7 days from payment date No Refund
Project delivered & approved by client No Refund
Domain & hosting costs (third-party) Non-Refundable

3. Non-Refundable Situations

The following are strictly non-refundable regardless of when the request is made:

  • Domain name registration and renewal fees.
  • Hosting plan costs already activated with a third-party provider.
  • Google Business Profile setup fees after the profile has been submitted/created.
  • Any completed and client-approved deliverables.
  • Services purchased under promotional or discounted offers.

4. How to Request a Refund

To initiate a refund, contact us using one of the methods below within the 7-day window:

Please include your payment receipt, the service purchased, and a brief reason for the refund request.

5. Refund Processing Time

Once a refund is approved, the amount will be processed within 5–10 business days back to the original payment method. Processing time may vary based on your bank or payment provider.

Our Commitment: We take every project seriously and work hard to deliver quality that exceeds your expectations. If you have any concerns about ongoing work before requesting a refund, please reach out — we're committed to making things right.

6. Amendments

ZROWEB reserves the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Continued use of our services after any changes constitutes acceptance of the new policy.

7. Contact Us

For any refund-related queries, reach us at hello@zroweb.in or via WhatsApp at +91 99999 99999. We typically respond within a few hours during working days (Mon–Sat, 9 AM – 7 PM IST).